FLEX Mobile Detail Effective Date: September 5, 2026 Last Updated: September 5, 2026

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These Terms & Conditions ("Terms") govern your use of www.flexmobiledetail.com (the "Site") and the mobile vehicle detailing services provided by FLEX Mobile Detail ("Flex Mobile Detail," "we," "us," or "our") in Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs, Naples, Punta Gorda, Port Charlotte, and surrounding areas of Southwest Florida.

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By using the Site, requesting a quote, booking an appointment, or receiving our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.

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1. Our Services

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We provide mobile full-service detailing, ceramic coating, paint correction, decal removal, fleet detailing, and detailing for recreational vehicles and boats. We come to your home, workplace, or other location of your choice within our service area. Service descriptions on the Site are general summaries; the specific work performed will be as agreed in your quote or at the time of service.

We reserve the right to decline or discontinue service for any vehicle, location, or condition we determine to be unsafe, impractical, or outside the scope of what we offer.

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2. Quotes and Pricing

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Quotes provided through the Site, by phone, by text, or through our AI assistant are estimates based on the information you provide (vehicle type, size, condition, and services requested). Final pricing is confirmed on-site before work begins and may differ from the estimate if the vehicle's actual condition differs from what was described, including but not limited to:

• Excessive dirt, sand, mud, or debris

• Pet hair, odors, smoke, mold, or biohazards

• Heavy stains, spills, or sticky residue

• Oversized vehicles or additional areas not included in the quote

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We will inform you of any price adjustment before proceeding. You may decline the adjusted price, in which case a trip fee may apply as described in Section 5.

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3. Booking and Appointments

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Appointments may be requested through the Site, by phone, by text, or through our AI assistant. An appointment is not confirmed until you receive a confirmation from us. Appointment times are estimates; travel, weather, and prior jobs may cause delays, and we will notify you of significant changes.

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Service location requirements. You must provide a safe, accessible, and legal location for us to perform the work. Unless otherwise arranged, we require access to a water source and a standard electrical outlet within reasonable distance of the vehicle. If you live in a community, building, or workplace with rules restricting mobile detailing, you are responsible for obtaining any required permission before your appointment.

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Vehicle access. You must make the vehicle available and unlocked at the scheduled time, with keys accessible if needed, and remove personal belongings, valuables, and items from the interior before service. We are not responsible for personal items left in the vehicle.

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4. Weather

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Mobile detailing is weather-dependent. We may reschedule due to rain, lightning, extreme heat, or other unsafe conditions. We will contact you as early as possible to rebook, and no cancellation fee applies to weather-related rescheduling initiated by us.

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5. Cancellations, Rescheduling, and No-Shows

• Cancellations and rescheduling: Please give us at least [24 hours] notice to cancel or reschedule. Cancellations with less notice may be charged a fee of [$XX / XX% of the quoted service].

• No-shows: If we arrive at the scheduled time and cannot access the vehicle or the service location, or you are not available, a trip/no-show fee of [$XX] may be charged.

• Declined on-site pricing: If you decline the confirmed price after we arrive and no work is performed, a trip fee of [$XX] may apply.

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We understand emergencies happen; contact us as soon as possible and we will do our best to work with you.

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6. Payment

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Payment is due in full upon completion of service unless other arrangements have been agreed in writing (for example, fleet accounts with invoicing terms). We accept [cash, credit/debit card, and other listed methods]. Prices are quoted in U.S. dollars and do not include sales tax where applicable. Returned payments or chargebacks may result in additional fees and suspension of service.

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For fleet and commercial accounts, invoices are due within the timeframe stated on the invoice. Late balances may accrue a late fee and we may suspend service until the account is current.

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7. Vehicle Condition and Pre-Existing Damage

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Before beginning work we may inspect and photograph the vehicle to document its condition. By allowing us to proceed, you confirm that you have disclosed any known issues, including but not limited to:

• Loose, peeling, or damaged paint, clear coat, or trim

• Aftermarket paint, wraps, tint, or coatings

• Cracked, chipped, or loose glass or lights

• Electrical issues, water leaks, or damaged seals

• Loose or damaged interior components, upholstery, or electronics

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Detailing involves washing, agitation, chemicals, polishing, and machine work. Vehicles with pre-existing damage or wear may show that damage more clearly once clean, and fragile or already-compromised surfaces may deteriorate during normal detailing. We are not responsible for pre-existing damage, damage resulting from the vehicle's age or condition, or damage that could not reasonably have been prevented with standard professional detailing practices.

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Paint correction and polishing remove a small amount of clear coat by design. We assess paint thickness where possible, but we cannot guarantee results on vehicles with thin, repainted, or previously corrected paint, and some defects (deep scratches, rock chips, etching that has penetrated the clear coat) cannot be fully removed.

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Decal, sticker, and adhesive removal may reveal paint fading, ghosting, or damage underneath that was caused by the decal or sun exposure prior to our service. We are not responsible for the condition of the surface beneath a decal.

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8. Ceramic Coating

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Our ceramic coating services are performed by certified SystemX installers. Coating durability depends on proper aftercare, environmental exposure, and the condition of the paint at the time of application. Any manufacturer or installer warranty is subject to its own terms, which will be provided to you at the time of service and may require registration and periodic maintenance to remain valid. Coatings reduce, but do not eliminate, the possibility of scratches, water spotting, rock chips, or environmental damage.

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9. Results and Satisfaction

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We take pride in our work and aim for excellent results on every vehicle. However, detailing is a cleaning and restoration service, not a repair or body shop service, and results depend on the vehicle's condition. We do not guarantee the removal of all stains, odors, scratches, swirl marks, oxidation, or contamination.

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If you are not satisfied with a completed service, contact us within [48 hours] and we will make a reasonable effort to address the concern, which may include a re-service of the affected area at our discretion. Refunds are not issued once services have been performed except at our sole discretion.

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10. Limitation of Liability

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To the fullest extent permitted by law, our total liability for any claim arising out of or relating to our services shall not exceed the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, loss of use, or diminished value.

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We carry business insurance. If you believe we caused damage to your vehicle, notify us in writing (email is acceptable) within [48 hours] of service, with photos, so we can inspect and respond. Claims reported after that window may be difficult to verify and may be declined.

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11. Communications, Texting, and AI Assistant

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By providing your phone number and contacting us, you agree that we may communicate with you by phone, email, and text message regarding your detailing request, quote, appointment, and service follow-up. Text messaging is subject to the consent, frequency, and opt-out terms described in our Privacy Policy. Reply STOP to any text to opt out.

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Our phone line and chat may be answered by an automated AI assistant that can answer questions, collect quote information, and schedule appointments. Calls and chats may be recorded for quality and record-keeping purposes as described in our Privacy Policy. Information provided by the assistant, including pricing, is an estimate and is subject to confirmation by our team. You may ask to speak with a team member at any time.

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12. Use of the Site

You agree to use the Site only for lawful purposes and not to interfere with its operation, submit false information, scrape or copy content, or attempt to gain unauthorized access to any part of the Site or our systems.

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All content on the Site, including text, photos, logos, videos, and the FLEX Mobile Detail name and branding, is owned by us or our licensors and protected by copyright and trademark law. You may not use it without our written permission.

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The Site may contain links to third-party websites and social media. We are not responsible for the content or practices of those sites.

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13. Photos and Reviews

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We may photograph or video vehicles we service for quality documentation and to showcase our work on the Site and social media. Photos will not include license plates, faces, or personal information unless you have agreed. If you do not want your vehicle featured, let us know before or at the time of service.

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Reviews and testimonials on the Site reflect the opinions of individual customers and are not guarantees of specific results.

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14. Disclaimer of Warranties

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Except as expressly stated in these Terms or in a written warranty provided with a specific service, our services and the Site are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

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15. Indemnification

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You agree to indemnify and hold harmless FLEX Mobile Detail, its owner, employees, and contractors from any claims, damages, or expenses arising from your breach of these Terms, your failure to disclose vehicle conditions, your failure to obtain permission to have work performed at the service location, or your misuse of the Site.

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16. Governing Law and Disputes

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These Terms are governed by the laws of the State of Florida. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Lee County, Florida, and you consent to the jurisdiction of those courts. Before filing any claim, you agree to first contact us in good faith to attempt to resolve the issue.

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17. Changes to These Terms

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We may update these Terms from time to time. Changes take effect when posted on the Site with an updated "Last Updated" date. Your continued use of the Site or our services after changes are posted means you accept the updated Terms.

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18. Contact Us

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FLEX Mobile Detail Phone: (239) 839-6788 Email: info@flexmobiledetail.com Website: www.flexmobiledetail.com Serving Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs, Naples, Punta Gorda, Port Charlotte, and surrounding areas Hours: 7 days a week, 9:00am–6:00pm