FLEX Mobile Detail Effective Date: September 5, 2026 Last Updated: September 5, 2026

​

FLEX Mobile Detail ("Flex Mobile Detail," "we," "us," or "our") provides mobile vehicle detailing services in Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs, Naples, Punta Gorda, Port Charlotte, and surrounding areas of Southwest Florida. This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.flexmobiledetail.com (the "Site"), call or text us, interact with our AI-powered assistant, request a quote, or use our services.

​

By using the Site, contacting us, or using our services, you agree to the practices described in this Privacy Policy.

​

1. Information We Collect

Information you provide to us

We collect information you give us directly, including when you:

• Submit the "Get a FREE Quote" form or any other form on the Site (name or business name, email address, phone number, service selected, and any details or comments you enter)

• Call, text, or email us

• Chat with or speak to our AI assistant

• Schedule, confirm, or reschedule an appointment

• Pay for services

• Communicate with our team about a quote, appointment, or service follow-up

​

This may include your name, business name, phone number, email address, service location or address, vehicle information (make, model, year, condition), photos you send us, and the content of your messages.

​

Information collected automatically

​

When you visit the Site, we and our service providers may automatically collect certain information using cookies and similar technologies, including your IP address, browser type, device type, operating system, referring pages, pages viewed, and the dates and times of your visits. See Section 6 for more on cookies.

​

Information from phone calls, texts, and chat

​

When you call us, text us, or use our AI assistant, we collect the phone number you call or text from, the date and time of the interaction, the content of the conversation, and, where permitted by law and with notice, recordings and transcripts of the conversation.

​

2. AI-Powered Assistant

We use an artificial intelligence (AI) assistant to help answer phone calls and chat messages, respond to questions about our services and pricing, collect information needed to prepare a quote, schedule and confirm appointments, and route your inquiry to the right person on our team.

​

When you interact with our AI assistant:

• You are interacting with an automated system, not a human, unless and until your call or conversation is transferred to a member of our team. We will identify the assistant as automated at the start of the interaction.

• Calls and chats may be recorded and transcribed. Florida law requires the consent of all parties to record a phone call. By continuing a call after being notified that it may be recorded, you consent to the recording. If you do not consent, please tell the assistant or hang up and contact us by email at info@flexmobiledetail.com.

• Your information is used to serve you. Information you share with the assistant (such as your name, phone number, vehicle details, service location, and preferred appointment times) is used to respond to your request, prepare a quote, book your appointment, and follow up on your service.

• Third-party AI providers process this information on our behalf. Our AI assistant is powered by third-party technology and telephony providers who process call audio, transcripts, and message content to deliver the service. These providers are contractually limited to using your information to provide services to us and are not permitted to use it for their own marketing purposes.

• You can always reach a human. You may ask the assistant to transfer you to a team member at any time, or you may contact us directly at (239) 839-6788 or info@flexmobiledetail.com.

• Do not share sensitive information with the assistant such as full payment card numbers, Social Security numbers, or other government ID numbers. Payment is handled separately through secure channels.

​

We review AI conversations for accuracy, quality assurance, and training of our staff. We do not use your conversations to sell or license data to third parties.

​

3. Text Messaging (SMS) Program

How you opt in

We send text messages only to customers who have given us their consent. You may opt in by checking the SMS consent box on a form on our Site, by texting us first, or by verbally agreeing to receive texts during a call with our team or AI assistant. The consent language on our forms reads:

​

I agree to receive text messages from Flex Mobile Detail about my detailing request, quote, appointment, or service follow-up at the phone number provided. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.

​

What we text about

Our text messages are limited to conversational and transactional communications about your relationship with us, including:

• Appointment scheduling, confirmations, reminders, and reschedules

• Responses to quote requests and pricing questions

• Follow-up on a lead or inquiry you submitted

• Customer care and service-related updates

• Direct communications between you and our team

​

We do not send promotional or marketing text messages under this program. If we launch a separate marketing text program in the future, it will require a separate, clearly disclosed opt-in.

​

Message frequency and cost

​

Message frequency varies based on your interaction with us. Message and data rates may apply according to your mobile carrier's plan. Carriers are not liable for delayed or undelivered messages.

​

How to opt out or get help

• Reply STOP to any message to cancel and stop receiving texts. You will receive one final confirmation message.

• Reply HELP for help, or contact us at (239) 839-6788 or info@flexmobiledetail.com.

​

We do not share your mobile information for marketing

​

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

​

4. How We Use Your Information

​

We use the information we collect to:

• Respond to your inquiries and provide quotes

• Schedule, confirm, and perform detailing services

• Communicate with you by phone, text, email, or chat about your request, appointment, or service

• Process payments and maintain records of services performed

• Operate, maintain, and improve the Site, our AI assistant, and our customer service

• Send service-related notices and follow-ups

• Comply with legal obligations and enforce our terms

• Protect the safety, rights, and property of our customers, our team, and our business

​

We do not sell your personal information.

​

5. How We Share Your Information

We share your information only as described below:

• Service providers. We work with third-party providers that help us run our business, including website hosting (our Site is built on Wix), form processing, AI assistant and telephony providers, SMS/text messaging providers, scheduling tools, email services, payment processors, and analytics providers. These providers may access your information only to perform services for us and are required to protect it.

• Legal requirements. We may disclose information if required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business transfers. If we sell, merge, or transfer all or part of our business, your information may be transferred as part of that transaction.

• With your consent. We may share information for other purposes with your consent.

​

We do not share your phone number or text messaging opt-in information with third parties or affiliates for their own marketing purposes.

​

6. Cookies and Analytics

​

Our Site uses cookies and similar technologies to make the Site work, remember your preferences, and understand how visitors use the Site. We may use analytics and advertising tools such as Google Analytics, Google Ads, and Meta (Facebook) Pixel to measure Site traffic and the performance of our advertising.

​

You can control cookies through your browser settings. Disabling cookies may affect some Site features. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites and opt out of Meta ad personalization through your Facebook ad settings.

​

7. Data Retention

We keep your information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with legal obligations. Call recordings, transcripts, and chat logs from our AI assistant are retained for a limited period for quality assurance and record-keeping, after which they are deleted or anonymized in accordance with our retention practices and those of our providers.

​

8. Data Security

​

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

​

9. Your Choices and Rights

• Text messages: Reply STOP to any text to opt out at any time.

• Email: Contact us at info@flexmobiledetail.com to stop receiving non-essential emails.

• Call recording: Tell our assistant or team member that you do not consent to recording, or contact us by email instead.

• Access, correction, and deletion: You may request to access, correct, or delete the personal information we hold about you by contacting us using the information in Section 12. We will respond within a reasonable time and may need to verify your identity before fulfilling your request.

• Cookies: Adjust your browser settings to limit or block cookies.

​

Depending on where you live, you may have additional rights under applicable state privacy laws. We will honor valid requests as required by law and will not discriminate against you for exercising your rights.

​

10. Children's Privacy

​

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

​

11. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the Site or our services after changes are posted means you accept the updated policy.

​

12. Contact Us

​

If you have questions about this Privacy Policy or how we handle your information, contact us at:

FLEX Mobile Detail Phone: (239) 839-6788 Email: info@flexmobiledetail.com Website: www.flexmobiledetail.com Serving Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs, Naples, Punta Gorda, Port Charlotte, and surrounding areas Hours: 7 days a week, 9:00am–6:00pm